Truworths Complaint
 SUPPLIER |
Truworths |
 INDUSTRY |
Retail |
| BRANCH / AREA | Canal Walk | COUNTRY | South Africa |
| TIME / DATE | 10:19 Fri 27 Jan | PERSON RESPONSIBLE | Truworths Consultant |
| CUSTOMER | skelly046 | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Fri 27 Jan | ||
| HEADLINE | Poor quality and bad return policy |
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To Truworths Customer Care I purchased a necklace (jewellery item number 279847495205), as a birthday gift from the Canal Walk store in Western Cape on the 6 August 2011 to value of R250.00. I presented it to the person as a gift and as she tried on the necklace it broke. Also bearing it in mind that when the consultant assisted me at the store she was about to package the necklace for me and it also broke on exactly the same place, so the consultant gave me a other one instead of the broken one. You may check the breakage records of the store for that date to confirm it. I believe that the quality of this item was very poor and I would not like to associate Truworths with poor quality. I attempted to return the item in December 2011 as I was not in Cape Town for 3.5 months but the consultant told me I cannot return the item as the policy states it may only be returned within 30 days and then I asked the consultant if they cannot repair jewellery item and she said that Truworths does not repair jewellery items. I feel that this is not acceptable and I would like to know what action will be taken. Account number: 10100171925668/01 Regards Stacey-Lee Kelly |
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| SUPPLIER'S RESPONSE | Truworths | Time and Date | 08:39:50 | Thu 2 Feb 12 |
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Hello skelly046, Thank you for your post and for the opportunity to attend to your query. The quality of our merchandise is extremely important to us and we assure you that we will gladly accept the return of any defective merchandise provided that the requirements of our returns policy are met. As discussed during our telephone conversation yesterday, you will return the necklace to your closest store for the Store Manager to assess and inform you of his findings. If you should require further assistance with this or with any other matter of concern, please do not hesitate to contact our customer services department via email at services@truworths.co.za or phone 021-460 2400. Kind regards, Amina |
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