Truworths Complaint

SUPPLIER	Truworths	INDUSTRY	Retail
BRANCH / AREA	Durban West Street	COUNTRY	South Africa
TIME / DATE	14:02 Mon 6 Feb	PERSON RESPONSIBLE
CUSTOMER	geneledom	View all reports by user	0 3
PROBLEM	no return of item purc...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Mon 6 Feb
HEADLINE	non-return of birthday gift
My friend purchased a top for my birthday it still has the tag on it. it dont fit so i went to exchange it only to be told they cannot exchange it as they require proof of purchase. The sales person asked where was it purchased i told her it was a gift i have no idea where it was purchased. She insisted they can exchange it if there is no proof of purchase. Now what do i do - any other shop will exchange their goods without a slip. I am now sitting with a birthday gift i cannot use or exchange - I am so angry. Add a new Truworths Report Inappropriate report?
SUPPLIER'S RESPONSE	Truworths	Time and Date	13:18:34 \| Tue 7 Feb 12
Hello geneledom, Thanks you for your post and allowing us to respond The Truworths returns policy states that we will gladly accept the return of merchandise provided that all the relevant requirements are met. One of these requirements is that the merchandise must be returned together with the original invoice. In the case of a gift being purchased, we encourage the purchaser to request a Gift Receipt to enable effortless exchange for the person who the gift is intended for. As mentioned in your post, you were unable to present the gift receipt or provide any information regarding the original invoice in order for us to assist you by looking for our copy of the transaction. Should you receive any information that will enable us to locate our copy of the invoice; we encourage you to return to the store for further assistance. Please feel free to contact us on 021- 4602300 or via email services@truworths.co.za, should you require assistance with any other matter. Regards Antonio