Truworths Complaint
 SUPPLIER |
Truworths |
 INDUSTRY |
Retail |
| BRANCH / AREA | Call centre | COUNTRY | South Africa |
| TIME / DATE | 12:20 Tue 7 Feb | PERSON RESPONSIBLE | anyone |
| CUSTOMER | a135450 | View all reports by user |
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15
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | no value for customers whatsoever!!!! |
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This is my third post regarding this and if I do not receive any feedback I will escalate to the Dti!!! This is the copy of the email forwarded to your call centre email: I had posted a complaint on hellopeter and the response was that I would get assistance at your store at Tsakane Mall. I had bought a dress and was not aware that it was supposed to have straps attached, only found out a month later at another one of your branches. On going to the store they refused to refund me and offered me R20 for the straps, I mean ***??? On refusing that, they promised to contact me on the 31st with feedback, to date, no one has contacted me. I have also posted this on hellopeter but no one is bothering to respond. Should I escalate the matter??? Clearly we are not valuable as your clients!!! |
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Relevant content (Last 5 Feedback / Response Problems)
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(( • )) Supplier's response | ||
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