Truworths Complaint
 SUPPLIER |
Truworths |
 INDUSTRY |
Retail |
| BRANCH / AREA | Hillcrest | COUNTRY | South Africa |
| TIME / DATE | 10:29 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Whiskey Nel | View all reports by user |
 1
8
|
| PROBLEM | Bad Attitude |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Lying to customers |
||
| I ordered pants and a shirt from Truworths in Hillcrest more than a month ago. I did finally received the shirt. I went to Truworths Hillcrest on Monday 30 January 2012 and the lady at the couter phoned head office and she spoke to a lady and the lady says that the parcel is on its way. I went back yesterday 1 February 2012 to find out what is going on and then suddenly nothing shows on my account. How can a person ****to a customer and get away with it. I need a answer today and quick cause this is unacceptable. | |||
| SUPPLIER'S RESPONSE | Truworths | Time and Date | 11:15:16 | Fri 3 Feb 12 |
|
Hello Whiskey Nel, Thank you for informing us of your query and for the opportunity to provide you with feedback on our investigation. The pair of trousers that we located on 11 January 2012 was unfortunately never debited to your account. The consultant who attended to your query on 30 January 2012 did not follow the correct procedure when she said that the parcel is on its way as she could see that the sale of the garment was not showing on your account. We have tried in vain to locate a pair of trousers for you and regret that it is sold out in the size that you requested. We apologise sincerely for the manner in which this request was handled from start to finish and we assure you that corrective action has been taken with all parties concerned. Thank you for affording us the time to give you feedback telephonically and for accepting our apology regarding this matter. If you require assistance with any other matter in future, please do not hesitate to contact us directly on 021-460 2300 or via email at services@truworths.co.za and we will gladly assist you. Kind regards, Amina |
|||
Relevant content (Last 5 Bad Attitude Problems)
 |
|||
|
|
(( • )) Supplier's response | ||
|
|
(( • )) Supplier's response | ||
 |
|||
|
|
(( • )) Supplier's response |
Facebook Application
