Truworths Complaint
 SUPPLIER |
Truworths |
 INDUSTRY |
Retail |
| BRANCH / AREA | NELSPRUIT | COUNTRY | South Africa |
| TIME / DATE | 10:19 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | tsakane12 | View all reports by user |
 0
7
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | LISTING ON ITC |
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I HAD AN ACCOUNT WITH TRUWORTHS THAT WAS IN ARREARS FOR A WHILE. AT THE END OF DECEMBER 2011 THIS ACCOUNT WAS PAID IN FULL AND STILL TO DATE THEY CALL ME AND ASK FOR PAYMENT. I HAVE SENT THEM PROOF OF PAYMENT ON TWO OCCASIONS AND CALLED THEM NUMERIOUS TIMES TO HAVE THEM UPDATE THEIR RECORDS BUT AM FAILING TO GET ASSISTANCE. I AM STRUGGLING TO GET A JOB BECAUSE EVERYWHERE I GO THEY REFFER ME BACK TO THIS ACCOUNT PLEASE ASSIST. |
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| SUPPLIER'S RESPONSE | Truworths | Time and Date | 14:29:04 | Wed 15 Feb 12 |
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Hello tsakane12, Thank you for raising your concerns and allowing us to assist. While investigating your query, we established that your account was in fact settled on 29 December 2011. We are concerned to hear that you have been receiving communication from the external collections agency who handled your account. We have asked them to issue you with a letter confirming that your account is settled. Should you not receive this letter within the next 2 working days, please do not hesitate to contact us on 021- 460 2300 or email services@truworths.co.za. We apologise for any inconvenience you have experienced and trust that we have been able to resolve your query in a satisfactory manner. Kind regards, Natasha |
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