Truworths Complaint
 SUPPLIER |
Truworths |
 INDUSTRY |
Retail |
| BRANCH / AREA | Adderley Street | COUNTRY | South Africa |
| TIME / DATE | 12:04 Tue 31 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Brinley | View all reports by user |
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2
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Lack of interest in the lower class client |
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| I laid a compliant regarding the quality of a particular Daniel Hector sneaker last year and was told that due to the festive period the work shop or factory will be closed for two weeks. I have given Truworths more than enough time to let me know when i can come to the store and get the another pair. I really like the pair and all i wanted was for it to be replaced. We are going in for Easter soon and i never got to wear the sneakers on Christmas last year. Honestly, How long does it take before a replacement is done. I don't want credit back or any of the promises made. I just wanted the sneakers replaced. I do hope that they do not treat all their clients this way. | |||
| SUPPLIER'S RESPONSE | Truworths | Time and Date | 13:07:12 | Tue 7 Feb 12 |
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Hello Brinley, Thank you for informing us of your concerns and allowing us the opportunity to investigate and provide you with feedback. Truworths strives to deliver merchandise of excellent quality and therefore we have a dedicated team of quality technologists focused on ensuring that only the best merchandise reaches our stores and ultimately our Customers. Our quality control team have assessed your item and found that the quality is indeed below the high standard we expect from our suppliers. We have credited your account with the value of the item and apologise for the inconvenience caused due to the length of time it has taken to resolve. As per our conversation earlier, we have placed a fashion delivery order for the same shoe to be delivered to the Truworths Bellville store with no additional charge to you. Should you require any further assistance please contact us on 021 460 2300 or email services@truworths.co.za. Regards Antonio |
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