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Translux - Customer Feedback and Analysis

Shown below are the statistics for Translux based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (3) 6%
Complaint (47) 94%
Customer Compliment Complaint
1. gails11
2. Limburger01
3. andrea022001
4. natalie14201
5. VerweyJan01
Nature of complaints (last 12 months): 47 reports - Translux
Bad Attitude (6) 13% Bad Attitude
Billing/Accounts (3) 6% Billing/Accounts
Booking Query (7) 15% Booking Query
Breach of Contract (2) 4% Breach of Contract
Call Centre!! (3) 6% Call Centre!!
Feedback/Response (2) 4% Feedback/Response
Hygiene (1) 2% Hygiene
Late/No Delivery (4) 9% Late/No Delivery
Other (15) 32% Other
Chart
 Passing the Buck Passing the Buck (4) 9%
Nature of complaints (last 12 months): 2558 reports - Travel Industry Analysis
Bad Attitude (298) 12% Bad Attitude
Billing/Accounts (167) 7% Billing/Accounts
Booking Query (174) 7% Booking Query
Breach of Contract (147) 6% Breach of Contract
Call Centre!! (48) 2% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (54) 2% Damaged Goods
Expiry Date (1) 0% Expiry Date
Feedback/Response (161) 6% Feedback/Response
Chart
 Hygiene Hygiene (18) 1%
Late/No Delivery Late/No Delivery (182) 7%
Other Other (1153) 45%
Out of Stock Out of Stock (3) 0%
Passing the Buck Passing the Buck (54) 2%
Pricing/Barcodes Pricing/Barcodes (35) 1%
Repairs/Servicing Repairs/Servicing (28) 1%
Spam Spam (25) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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