Translux Complaint

SUPPLIER	Translux	INDUSTRY	Travel
BRANCH / AREA	Port Elizabeth	COUNTRY	South Africa
TIME / DATE	16:28 Wed 31 Aug	PERSON RESPONSIBLE	booking agent
CUSTOMER	Uncle Gursh	View all reports by user	0 2
PROBLEM	Bad Attitude/Dishonest...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 31 Aug
HEADLINE	TRANS-SUX part 1
On 15th July 2011 I went to book 2 tickets for me and my 11 year old niece, travelling from Port Elizabeth back home to Johannesburg on 22nd July . While making the booking I told the booking agent that my niece is 12 but called my brother to confirm, he said she actually 11 yrs old. Told this to agent and was told it doesn't really make a difference. So I paid for the tickets and left. Upon leaving I saw that there was actually a huge difference in price for 11 and 12 yr old. Literally 5 min after making booking I went back and confronted the agent. The agent's attitude was very blase .Seeing as they weren't honest about the 30% price difference in the 1st place, I asked for my money back. The agent t said yes but I needed to pay a 10% cancellation fee. This I found ridiculous esp. as it was literally within 10 min after making initial booking. I told them as much but was met with an indifferent attitude,and was basically told to like it or lump it. I asked to speak to manager but was told he not available, even though there were personnel in back office clearly on a break or something. Add a new Translux Report Inappropriate report?