Translux Complaint
 SUPPLIER |
Translux |
 INDUSTRY |
Travel |
| BRANCH / AREA | national | COUNTRY | South Africa |
| TIME / DATE | 18:35 Fri 23 Dec | PERSON RESPONSIBLE | wandi skepe |
| CUSTOMER | johanvdmjnr | View all reports by user |
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| PROBLEM | Breach of Contract |
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| INCIDENT | Fri 23 Dec | ||
| HEADLINE | Taking internet and not receiving tickets |
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I booked a return ticket vi8a internet for Anrich Rossouw from Uitenhage to Johannesburg leaving 13 december 2011and returning 23 December 2011. When I tried to collect the ticket for tonight 23 December 19h30. I was informed that there is no booking for Anrich Rossouw. On 12 December 2011, R720.00 was debited on my FNB credit card. This is the price for a return student trip. ItOn the day of travel I was informed that there is nothing to be done. The cheapest plane ticket is R2195 on SAA and even if I was refunf\ded there were no more seats available to get Mr A Rossouw to Uitenhage before christmas on the 25th I have been in contact with the call centre all day as well as 011 7748306 and 011 774 8304. When I asked to speak to a manager at the call centre I was not helped. then I asked again for the manager. I was told that the manager is to busy to speak to me. After this the consultant simply put the phone down in my ear. I expect to get what I paid for. I paid for a return ticket and I only received a one way ticket. After this I was told their internet payments are giving problems Now they have my money and I have no return ticket. |
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Relevant content (Last 5 Breach of Contract Problems)
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14:31:27 Fri 25 May 12
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