Translux Complaint
 SUPPLIER |
Translux |
 INDUSTRY |
Travel |
| BRANCH / AREA | East London | COUNTRY | South Africa |
| TIME / DATE | 09:00 Mon 12 Sep | PERSON RESPONSIBLE | |
| CUSTOMER | pleaseassistme | View all reports by user |
 2
3
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| PROBLEM | Booking Query |
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| INCIDENT | Sat 10 Sep | ||
| HEADLINE | PAID FOR TRANSLUX - DRIVE CITY 2 CITY |
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| REFERENCE GLM197 - On 08/09/2011 i made a booking for myself and my 5 year old daughter (telephonically) - from East London to Port Elizabeth (return ticket). I specifically asked for City 2 City but the operated said that bus wasn't available. So, i opt for Translux, paid R630.00 (a return ticket). The bus was suppose to leave 02:20am, 10/09/2011. I got to the Windmill 01:45am (we were told to be there 30 min before the time). At 02:10am i received a call from the hostess informing me that the bus will be 2 hours late (the bus was suppose to leave 02:20. The bus only arrived at 04:35. To top this i had to drive in a City 2 City bus but paid the full fare for a Translux bus. With no explanation, no apology, nothing. This is unacceptable!! totally...Couldn't they have phoned me earlier?? then i could've left my place also a bit later. i had to wait at the Windmill in the middle of the night with my child. I am very, very unhappy...Someone needs to fix this a.s.a.p. | |||
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07:59:45 Fri 25 May 12
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