Translux Complaint
 SUPPLIER |
Translux |
 INDUSTRY |
Travel |
| BRANCH / AREA | Customer Services | COUNTRY | South Africa |
| TIME / DATE | 13:18 Mon 12 Dec | PERSON RESPONSIBLE | Gugu |
| CUSTOMER | WandaNezar | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Mon 12 Dec | ||
| HEADLINE | CANNOT REBOOK, CANNOT CANCEL TICKET |
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| I booked a ticket for my daughter on 26/4/2011 for travel on 30/04/2011. I cancelled the next day, but were informed that I cannot transfer or cancel and that I can only rebook. The only option was to use the ticket for another trip (have to be the same person). When i did eventually after several emails and communications decided to rebook, I was told that actually, the rebook is only valid for 3 months and that the ticket have expired. I booked telephonically, paid by credit card and nowhere did they mention the re booking was only valid for three months. I was on hold for most of my call when i actually did try to rebook - call average of 20 mins!! for a booking. Then wilst speaking to WANDI, (supervisor?)and being told that they cannot help me, I have to call customer services and then I can call them back. THIS after they took ALL my details for two additional bookings I have been on the phone for 20 minutes, THEN SHE HAS THE AUDACITY to put the phone down in my ear! If this is how supervisors work at Translux, I don't WANT to travel with them and will advise anyone even considering using their service of their extremely rude staff member. This is call centre staff? | |||
Relevant content (Last 5 Bad Attitude Problems)
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