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Toyota - Customer Feedback and Analysis

Shown below are the statistics for Toyota based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (62) 20%
Complaint (253) 80%
Customer Compliment Complaint
1. leemamoe11
2. gentech02
3. ecooks02
4. Sammw11
5. Annelene Towill11
Nature of complaints (last 12 months): 253 reports - Toyota
Bad Attitude (20) 8% Bad Attitude
Billing/Accounts (4) 2% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (7) 3% Breach of Contract
Call Centre!! (2) 1% Call Centre!!
Damaged Goods (6) 2% Damaged Goods
Expiry Date (3) 1% Expiry Date
Feedback/Response (18) 7% Feedback/Response
Late/No Delivery (6) 2% Late/No Delivery
Chart
 Other Other (51) 20%
Out of Stock Out of Stock (8) 3%
Passing the Buck Passing the Buck (14) 6%
Pricing/Barcodes Pricing/Barcodes (4) 2%
Repairs/Servicing Repairs/Servicing (108) 43%
Spam Spam (1) 0%
Nature of complaints (last 12 months): 11405 reports - Motor Industry Analysis
Bad Attitude (723) 6% Bad Attitude
Billing/Accounts (191) 2% Billing/Accounts
Booking Query (33) 0% Booking Query
Breach of Contract (361) 3% Breach of Contract
Call Centre!! (32) 0% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (722) 6% Damaged Goods
Expiry Date (18) 0% Expiry Date
Feedback/Response (581) 5% Feedback/Response
Chart
 Hygiene Hygiene (2) 0%
Late/No Delivery Late/No Delivery (398) 3%
Other Other (4462) 39%
Out of Stock Out of Stock (111) 1%
Passing the Buck Passing the Buck (304) 3%
Pricing/Barcodes Pricing/Barcodes (88) 1%
Repairs/Servicing Repairs/Servicing (3341) 29%
Spam Spam (28) 0%
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Please note: All Reports & Stats fall away after 12 months

 
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