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Topmed Medical Scheme - Customer Feedback and Analysis

Shown below are the statistics for Topmed Medical Scheme based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (9) 33%
Complaint (18) 67%
Customer Compliment Complaint
1. ginadup03
2. 121girl02
3. killerbean18702
4. jaze20
5. dck11
Customer Feedback to Supplier Responses (last 12 months): 10 reports
Chart
Over the moon Over the moon (2) 20%
Quite Impressed Quite Impressed (4) 40%
Indifferent Indifferent (1) 10%
Not Impressed Not Impressed (1) 10%
Utterly Disgusted Utterly Disgusted (2) 20%
Nature of complaints (last 12 months): 18 reports - Topmed Medical Scheme
Bad Attitude (4) 22% Bad Attitude
Billing/Accounts (5) 28% Billing/Accounts
Breach of Contract (2) 11% Breach of Contract
Feedback/Response (3) 17% Feedback/Response
Other (4) 22% Other
Chart
Nature of complaints (last 12 months): 4813 reports - Medical Aid Industry Analysis
Bad Attitude (160) 3% Bad Attitude
Billing/Accounts (1282) 27% Billing/Accounts
Booking Query (15) 0% Booking Query
Breach of Contract (166) 3% Breach of Contract
Call Centre!! (280) 6% Call Centre!!
Damaged Goods (2) 0% Damaged Goods
Expiry Date (10) 0% Expiry Date
Feedback/Response (605) 13% Feedback/Response
Hygiene (2) 0% Hygiene
Chart
Late/No Delivery Late/No Delivery (166) 3%
Other Other (1918) 40%
Out of Stock Out of Stock (2) 0%
Passing the Buck Passing the Buck (170) 4%
Pricing/Barcodes Pricing/Barcodes (17) 0%
Repairs/Servicing Repairs/Servicing (11) 0%
Spam Spam (7) 0%

Please note: All Reports & Stats fall away after 12 months

 
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