Topmed Medical Scheme Compliment
 SUPPLIER |
Topmed Medical Scheme |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Durbanville | COUNTRY | South Africa |
| TIME / DATE | 21:23 Sun 18 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | richter | View all reports by user |
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| NATURE | Repairs/Service |
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| INCIDENT | Sun 4 Dec | ||
| HEADLINE | TopMed delivers |
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I would like to pass on my appreciation for the wonderful experience I had with TopMed during my recent hospital stay. I had to rush to the Cape Gate MediClinic on Sunday for what turned out to be a painful kidney stone. I was worried about pre-authorisations and paperwork, since Mediclinic admitted me for three separate procedures during the week that followed and TopMed are very specific about their requirements. I therefore expected a long process of explaining and arguing over technicalities while specialists breathed down my neck to get paid, but TopMed came through every time and paid out each claim in full. I have only been a Hospital Plan member for about six months, and I do not think that I received any special treatment, which makes me hopeful that my experience was indicative of the kind of service I can expect from TopMed. This gives me a and my wife peace of mind, knowing that we are in good hands if a "real" emergency ever occurs. Thank you TopMed! |
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| SUPPLIER'S RESPONSE | Topmed Medical Scheme | Time and Date | 08:49:58 | Mon 19 Dec 11 |
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Hello richter, We value your time for commenting and we are happy to know that we are succeeding in what we strive for. We strive to deliver excellent customer service and comments of this nature is a clear indication that we are succeeding. Kind regards Lindiwe Mpanza (Ms) |
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