Topmed Medical Scheme Complaint

SUPPLIER	Topmed Medical Scheme	INDUSTRY	Medical Aid
BRANCH / AREA	cape town	COUNTRY	South Africa
TIME / DATE	10:37 Thu 1 Dec	PERSON RESPONSIBLE	Tanya roets
CUSTOMER	tiredwaiting	View all reports by user	0 1
PROBLEM	Unpaid claim and unans...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 1 Dec
HEADLINE	Unpaid claim and unanswered e mails
I've been with this medical scheme (dental Blue) for over 3 years and never had a good experience with them, Whenever I visit the dentist I pay the account in full and my broker sends the claim to the medical aid and they are suppose to pay me my money back into my account, it's always a long wait and struggle to get my money back, but when month end comes they are the first to debit my account. It's now 3 MONTHS since my last claim has been sent, and I E-mailed the call centres twice this week without any response???? wonder how I'm gonna struggle to cancel my membership? Add a new Topmed Medical Scheme Report Inappropriate report?
SUPPLIER'S RESPONSE	Topmed Medical Scheme	Time and Date	11:27:52 \| Thu 1 Dec 11
Hello tiredwaiting, Thank you for your correspondence. We wish to inform you that your medical aid number is required, in order for us to assist you effectively. Kindly note that I tried to make contact via your cellphone, however, there was no answer. Kind Regards Lindiwe Mpanza (Ms)