Topmed Medical Scheme Complaint
 SUPPLIER |
Topmed Medical Scheme |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 08:57 Thu 20 Oct | PERSON RESPONSIBLE | Cindy |
| CUSTOMER | riefqah | View all reports by user |
 3
3
|
| PROBLEM | Bad Attitude |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Thu 20 Oct | ||
| HEADLINE | Stinking attitude |
||
| My reference to my call is 136535256. I have a major issue with the attitudes of the call centre operators at Topmed. This is the second time I was treated with a bad attitude by on of your consultants. I enquired about whether or not I would receive cover for a particular service and the information was rudely communicated to me. When I asked Cindy to repeat the reference to the call, she sighed and called it out abruptly to me. Cindy, I don't appreciate being handled by you. You are certainly not doing anybody favours by doing your job. There are enough unemployed people who will happily take your job and do it with a smile. If you cant be courteous, which is a basic and fundamental rule of Call Centre etiquette then quit what you doing. Your service stinks. | |||
| SUPPLIER'S RESPONSE | Topmed Medical Scheme | Time and Date | 12:08:35 | Wed 26 Oct 11 |
|
Hello riefqah, Thank you for bringing this to our attention. Kindly note that we are looking into your concern noted and will provide you with feedback shortly. Kind Regards Lindiwe Mpanza (Ms) |
|||
| UPDATED RESPONSE | Topmed Medical Scheme | Time and Date | 16:00:02 | Wed 2 Nov 11 |
|
Hello riefqah, Kindly note, upon further investigation, we wish to inform you that a call has been listened in to . It was noted that the agent was about to sneeze while speaking to you, which sounded as if she was sighing. Thank you once again for bringing this to our attention. Kind regards Lindiwe Mpanza (Ms) |
|||
Relevant content (Last 5 Bad Attitude Problems)
 |
|||
|
|
(( • )) Supplier's response | ||
|
|
(( • )) Supplier's response | ||
 |
|||
|
|
(( • )) Supplier's response |
Facebook Application
