The Prophecy Shop Compliment
 SUPPLIER |
The Prophecy Shop |
 INDUSTRY |
Retail |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 13:42 Wed 14 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | Rumpler | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Wed 7 Dec | ||
| HEADLINE | Efficient, effective and a pleasure to deal with. |
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| I have had two products ordered through Prophecy that have failed on me (through no fault of the Prophecy Shop). The first (Early this year) was a 2x2 gig Mushkin ram kit (1 stick DOA). Because of work commitments I could not afford to be without a functioning PC, so the prophecy guys sent me a new kit on the same day they picked up the faulty kit (Trusting me on my word about the faulty product). They were quick, professional and went out on a limb for me. The 2nd (About a week ago) was the snapping (while in use) of the AMD support bar on a Zalman cooler. Because it is such an unacceptable breakage, the Prophecy shop has promised to issue me a replacement piece even if Zalman refuses to. Most of my large computer related purchases are done through the Prophecy Shop because of the stunningly good customer support. Even when I find a product cheaper elsewhere, the peace of mind the Prophecy Shop provides is more than worth it. Thanks guys! | |||
| SUPPLIER'S RESPONSE | The Prophecy Shop | Time and Date | 14:43:20 | Wed 14 Dec 11 |
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Hello Rumpler, Thanks for the compliment :) I'm glad we could sort you out, even after having more than one failure. We firmly believe that when something goes wrong, it should be our problem rather than the customers problem. Enjoy the products! Regards, Paul Johnston Owner & Founder - Prophecy.co.za |
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