The Prophecy Shop Complaint
 SUPPLIER |
The Prophecy Shop |
 INDUSTRY |
Retail |
| BRANCH / AREA | Online shop | COUNTRY | South Africa |
| TIME / DATE | 17:50 Thu 26 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Travis123 | View all reports by user |
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1
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | Lazy neglectful service |
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| "Should a warranty take longer than 2 business weeks (From the day we receive it) to be swapped out by the manufacturer, we will arrange a swap to an alternative product, or provide you with a credit on the site." I ordered ram which arrived on the 11th of october. The ram was faulty, phoned prophecy, they told me someone would pick it up the next day, but it took 3 working days, anyway that's ok. Checking my phone logs, I made a phone call on the 18th Oct, asking if I could be given credit for the faulty ram instead, they said maybe, they'll check with the supplier. Phoned again 16th Nov, they told me some rubbish and said they'll call them and call me back, had to call them back on the 17th, no real progress. Phoned again on the 23rd of Jan, they told me guy handling it wasn't there they'd get him to phone me back, never did. Phoned again today the 26th, guy told me he would check with the suppliers and get back to me, never did. It has now been 3 months and 15 days since I received the faulty ram and still nothing. The ram is now useless to me, I do not want it anymore. If I have to deal with this much longer and/or not get the proper credit back I am going to freak out. | |||
| SUPPLIER'S RESPONSE | The Prophecy Shop | Time and Date | 10:07:46 | Fri 27 Jan 12 |
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Hello Travis123, I'm sorry for the experience you had, it definitely should not have taken as long as it did or involved as many hassles as it did. I will give you a full refund on the memory, please email me your account details on paul@prophecy.co.za Please in future, if you would like a credit, then do not hesitate to ask for the credit - I would happily of approved the credit for you over the phone yesterday. But either way, the RMA should not have been as stressful a process, and I apologise for the experience you had. Let me know if you have any questions or queries. Regards, Paul Johnston |
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