The Prophecy Shop Complaint
 SUPPLIER |
The Prophecy Shop |
 INDUSTRY |
Retail |
| BRANCH / AREA | Kwa-Zulu Natal/Pietermar... | COUNTRY | South Africa |
| TIME / DATE | 18:51 Tue 29 Nov | PERSON RESPONSIBLE | |
| CUSTOMER | lebya | View all reports by user |
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| PROBLEM | Damaged Goods |
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| INCIDENT | Tue 29 Nov | ||
| HEADLINE | Damaged product |
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On 11 January 2011 i ordered 6 products from the prophecy shop. I have had continuous problems with my computer. After taking my computer to two pc companies they told me i have received a faulty/damaged mother board (asus P8P67). I have been on the phone with the prophecy shop multiple times. On all occasions, they have told me they will collect the damaged good and replace it. Instead, the product has not been collected. I have not received any emails or phone calls from them as they simply don't care. |
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| SUPPLIER'S RESPONSE | The Prophecy Shop | Time and Date | 19:10:56 | Tue 29 Nov 11 |
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Hello lebya, Thanks for taking the time to speak with me on the phone tonight - I'm sorry for the experience you have had, it's not wha we aim to give or normally give. I will investigate tonight, and will update you tomorrow morning on what happened. From what I can see so far, our couriers messed up by not collecting, and we messed up by not following up on this! I will make sure that the couriers collect your faulty board tomorrow, and I will ship a replacement as soon as possible to you. Thanks for taking the time to make a post - it's never nice to hear when we make a mistake, but it's crucial that we do to improve our service. Let me know If there is anything else I can do to solve this problem to your satisfaction. Regards, Paul Johnston Owner - Prophecy.co.za |
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| UPDATED RESPONSE | The Prophecy Shop | Time and Date | 13:18:48 | Wed 30 Nov 11 |
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Hello lebya, Hi Ryan Just a quick update on your RMA. As discussed on the phone this morning, my courier will collect from you this afternoon. I will call you again at 4:30 to confirm that the collection. Once again, I apologise for the delay. We will get this sorted out for you as soon as possible. Regards, Paul Johnston |
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Relevant content (Last 5 Damaged Goods Problems)
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(( • )) Supplier's response | ||
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(( • )) Updated response | ||
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