The Prophecy Shop Conversion
 SUPPLIER |
The Prophecy Shop |
 INDUSTRY |
Retail |
| BRANCH / AREA | Online retailer | COUNTRY | South Africa |
| TIME / DATE | 23:43 Sun 28 Aug | PERSON RESPONSIBLE | |
| CUSTOMER | movawda | View all reports by user |
 1
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| PROBLEM | False advertising |
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| INCIDENT | Sun 28 Aug | ||
| HEADLINE | Incorrect product specification |
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It would be unfair of me to begin without saying that the service levels at Prophecy are excellent. However my complaint relates to a product I purchased. I would like to express my immense disappointment with regards to a Samsung DVD writer which I purchased in October last year. It was and in fact still is clearly represented as having lightscribe technology on their website (LINK - [URL Removed] something which I have not had to use till now, only to discover that the drive does not in fact have the feature. I bought the drive in good faith believing that it had all the features stated on the website. I feel deceived and cheated and would like to request that I be allowed to return the drive and either refunded in full or at least have it swapped out for a drive with lightscribe even if it means that there may be a pay-in on my part. |
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| SUPPLIER'S RESPONSE | The Prophecy Shop | Time and Date | 10:57:04 | Mon 29 Aug 11 |
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Hello movawda, I'm so sorry about the experience you've had! We are 100% happy to refund you for the drive, or to send you a new drive that supports light-scribe at no charge. We will also cover all shipping charges relating to this. I will contact you to arrange this Thank you for pointing out the error on the site, I will make sure that the error is corrected. We do our best to have fully accurate information on the site, however mistakes can creep in due to human error. Once again, I'm sorry for the mistake, and we will sort this out for you as quickly as possible. Regards, Paul Johnston |
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| UPDATED RESPONSE | The Prophecy Shop | Time and Date | 15:22:19 | Tue 30 Aug 11 |
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Hello movawda, Just to confirm we are sending you a replacement Light Scribe unit as soon as stock is available. Thank you for being understanding of the situation, and for your kind words on the phone. We will keep you up to date on this process via email, and you can call us and quote your order number if you have any queries. I'm glad we could solve this problem for you! Regards, Paul Johnston |
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| CUSTOMER'S FEEDBACK | movawda | Time and Date | 11:57:26 | Thu 1 Sep 11 |
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Over the Moon:
I had a problem, I let Prophecy know, they took immediate and decisive action. This is how service should be. As Paul stated they'll send me a replacement light scribe drive as soon as stock is available. My sincerest thanks to Paul at Prophecy for the manner in which he handled my query. Excellent sales and after sales service. |
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