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The Holiday Club - Customer Feedback and Analysis

Shown below are the statistics for The Holiday Club based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (25) 13%
Complaint (162) 87%
Customer Compliment Complaint
1. myname0004
2. welcome12
3. ontevredepension12
4. Disgruntledjj03
5. Dina dp03
Customer Feedback to Supplier Responses (last 12 months): 64 reports
Chart
Over the moon Over the moon (5) 8%
Quite Impressed Quite Impressed (12) 19%
Indifferent Indifferent (10) 16%
Not Impressed Not Impressed (13) 20%
Utterly Disgusted Utterly Disgusted (24) 38%
Nature of complaints (last 12 months): 162 reports - The Holiday Club
Bad Attitude (10) 6% Bad Attitude
Billing/Accounts (16) 10% Billing/Accounts
Booking Query (21) 13% Booking Query
Breach of Contract (12) 7% Breach of Contract
Call Centre!! (2) 1% Call Centre!!
Expiry Date (1) 1% Expiry Date
Feedback/Response (31) 19% Feedback/Response
Late/No Delivery (5) 3% Late/No Delivery
Other (59) 36% Other
Chart
Passing the Buck Passing the Buck (3) 2%
Spam Spam (2) 1%
Nature of complaints (last 12 months): 944 reports - TimeShare Industry Analysis
Bad Attitude (47) 5% Bad Attitude
Billing/Accounts (114) 12% Billing/Accounts
Booking Query (65) 7% Booking Query
Breach of Contract (91) 10% Breach of Contract
Call Centre!! (14) 1% Call Centre!!
Competitions (11) 1% Competitions
Expiry Date (1) 0% Expiry Date
Feedback/Response (115) 12% Feedback/Response
Hygiene (1) 0% Hygiene
Chart
Late/No Delivery Late/No Delivery (18) 2%
Other Other (427) 45%
Out of Stock Out of Stock (6) 1%
Passing the Buck Passing the Buck (21) 2%
Pricing/Barcodes Pricing/Barcodes (2) 0%
Repairs/Servicing Repairs/Servicing (1) 0%
Spam Spam (10) 1%

Please note: All Reports & Stats fall away after 12 months

 
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