Telkom Complaint

SUPPLIER	Telkom	INDUSTRY	Telecommunications
BRANCH / AREA	National	COUNTRY	South Africa
TIME / DATE	07:46 Sat 4 Feb	PERSON RESPONSIBLE	CEO
CUSTOMER	Des Goslett	View all reports by user	0 2
PROBLEM	Misleading advertising...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sat 4 Feb
HEADLINE	Telkom misleads with advertising new product
Telkom Internet emailed me a promotion offering existing clients an upgrade on existing internet packages (R79,00 for 1gig up to 5gig for R20,00pm extra). I called 10210 on 31 Jan (about 14h00), waited 50 minutes to eventually be told my existing 1 gig needed to be cancelled first for the 5 gig to activate on 1 Feb. I told them I work from home and needed my internet service and could not have it discontinued for the rest of the day. I told them I have paid for the month of Jan and they are contractually bound to provide the service. I said I would need to use my existing bundle and would call later in the evening to "cancel" the remaining 1 gig to allow the new 5 gig to kick in at midnight. I was told they would not be open at that time! They said I could not be refunded either and advised to call the next day, which I did. I was then informed as the R79,00/1 gig bundle had already been activated for Feb the new R99,00/5 gig would be additional to that! They were not able to cancel the 1gig bundle and I would thus have to pay for both! WHAT A RIP-OFF. They advertise "an upgrade" to my existing internet bundle for an additional R20,00pm and thats what I wanted. Add a new Telkom Report Inappropriate report?