Telkom Complaint
 SUPPLIER |
Telkom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | call center | COUNTRY | South Africa |
| TIME / DATE | 15:57 Fri 3 Feb | PERSON RESPONSIBLE | system |
| CUSTOMER | meenal | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | poor access |
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i've signed up for the internet package from telkom. the telkom tech came in yesterday (2/2/12) and installed what needed to be done. i was told to then call 10210 and activate and get my username and password . i have to date made 5 calls , waiting on 2 occassions up to an hr with little success. total waiting time on the phone was 168minutes. on the last attempt i did get through to the right place and the line went dead. they refuse to give me an email of a manger or a direct line to contact and they are definately not calling me back( poor service!!!) how can you operate without using this inefficient call centre. i now wish to cancell the package if this is the difficulties i face |
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Relevant content (Last 5 Call Centre!! Problems)
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