Telkom Complaint
 SUPPLIER |
|
 INDUSTRY |
Telecommunications |
| BRANCH / AREA |
CAPE TOWN |
COUNTRY |
South Africa |
| TIME / DATE |
17:48 Thu 2 Feb |
PERSON RESPONSIBLE |
DOROTHEA THERON |
| CUSTOMER |
Niki Jackson |
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 0
1
|
| PROBLEM |
Billing / Accounts |
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|
| INCIDENT |
Thu 2 Feb |
| HEADLINE |
FREE INTERNET THREE MONTH TRIAL |
|
The billing structure for this three month free trial has been an absolute joke. Every single month I received a hefty bill and after querying it paid a much lesser amount. Now, all of a sudden, rather hefty outstanding amounts are coming out of the woodwork without any detail or breakdown. It is so confusing, of course I want to pay whatever I owe, but given their track record for messing up this billing, I am getting the distinct feeling that I am been severely ripped off and that free was not necessarily free. The person trying to help me is being very polite, but I still don't understand why I have two account numbers, which one is for internet, which one is for calls, what part was free, what part is not. Has anyone else had this problem? Nicola Jackson
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