T Mobile SA Complaint
 SUPPLIER |
T Mobile SA |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Accounts department | COUNTRY | South Africa |
| TIME / DATE | 14:41 Tue 24 May | PERSON RESPONSIBLE | Accounts department |
| CUSTOMER | charzia | View all reports by user |
 8
29
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 24 May | ||
| HEADLINE | MTN sends me sms's but they cannot call me |
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| I have a business account with MTN, cell phone number ***. On 30 April 2011 I received an sms from MTN, saying that Mobiles has debited my account with the amount of R5.00 for content 'Inspirational Quotes' and that I should contact T Mobile to query this debit,they then sent me another sms on 5 May 2011 to say that my MTN account was irregularly deducted by T Mobile and they are in the process of reversing the deduction and taking action against the provider. They didnt have the decency to call me or to leave a number where I could contact them to query this, asI have never signed up to receive such content nor do I even receive the content, Mobiles has *** debited my account, I have never heard of them, or visited any website or subscribed to receive this content,now I dont know what has happened ever since they said they were taking action against TMobile, why did they not call me to query this or to explain to me what is happeneing, why send me ghost smses with no contact details for you and why do you not call me personally to discuss this matter, why send me smses. ,I like to know what is going on, | |||
| UPDATED RESPONSE | T Mobile SA | Time and Date | 14:28:04 | Thu 26 May 11 |
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Hello charzia |
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| CUSTOMER'S FEEDBACK | charzia | Time and Date | 08:22:42 | Fri 27 May 11 |
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Not Impressed:
They still didnt bother leaving contact details of the person investigating this matter even after what I wrote in my complaint |
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Relevant content (Last 5 Billing / Accounts Problems)
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(( • )) Supplier's response | ||
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