Sun International Conversion
 SUPPLIER |
Sun International |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | The Golden Valley Lodge ... | COUNTRY | South Africa |
| TIME / DATE | 11:29 Thu 19 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Princess_Malema | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sun 15 Jan | ||
| HEADLINE | Why did I waste my money in Januworry? |
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My boyfriend & I decided to spend the last few days of our vacation at The Golden Valley Lodge in Worcester, upon arrival (Sunday 15 January 2012) we were greeted by a receptionist named Megan who treated us like dirt. We enquired about the special & points deals but she wasnt helpful & made as if we dont exist. The following day (Monday 16 January 2012), after 3 phone calls to housekeeping, I had to wait 4 hours for our room to be serviced. We decided to extend our stay anyways & I went down to reception to get new keys & a receptionist named Nicole gave me so much attitude I was shocked! She discussed me with her co-worker RIGHT INFRONT OF ME & asked him if my guy is still in the room even though I told her he is at the pool she refused to believe me & give the keys. I told her her attitude stinks she just glanced at me & continues typing on her computer. On Monday evening we decided to sit at the pool area with about 6 other friends, I asked the barman to clear our table & wipe it with a cloth and he actually GAVE ME THE CLOTH & TOLD ME TO WIPE IT MYSELF BECAUSE IT NOT HIS JOB!!!! So next time I decide to visit I will bring along my own mattress and sleep in the casino. |
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| SUPPLIER'S RESPONSE | Sun International | Time and Date | 12:36:10 | Thu 19 Jan 12 |
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Hello Princess_Malema, Dear Jolene I am so sorry to hear of the really poor service you have encountered at our unit. I too am astounded to hear of this really poor service. I have taken it upon myself to investigate your complaint and take the necessary steps to discipline the staff concerned. I will be calling you to discuss the matter. Kind regards from a very regretful Golden Valley Team |
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| CUSTOMER'S FEEDBACK | Princess_Malema | Time and Date | 10:24:08 | Tue 6 Mar 12 |
| Quite Impressed: Immediate resolution | |||
Relevant content (Last 5 Bad Attitude Problems)
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10:15:50 Fri 25 May 12
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