Sun International Complaint

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SUPPLIER	Sun International	INDUSTRY	Entertainment
BRANCH / AREA	Wild Coast Resort	COUNTRY	South Africa
TIME / DATE	11:09 Mon 23 Jan	PERSON RESPONSIBLE	JULIE
CUSTOMER	RKK	View all reports by user	0 3
PROBLEM	Deplorable Service & M...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Mon 23 Jan
HEADLINE	WASTED TRIP
I am gold crown vacation club timeshare holder, and in decemeber while in durban decided to drive down to Wild coast and see what its like so i could maybe book a holiday via my timeshare in future. i did this as they had a huge advert in the sunday paper boasting about their new water park. when my family and i arrived there we were told the water park is closed which i found strange as it was the 2nd of January and its peak time. we payed for aprking and entrance none the less and went in to the main reception to enquire whats going on. Julie happened to be at the PR desk and she was like sorry we cant let you in its full to capacity and it has been filled up by 9 am already. so i said if your residents alone fill up the resot why do you advertise in the paper for the general public. she says to me i should have phone before i came to the resort to ask if there is space! now where on earth have you ever heard this type of rule??so i said so if i phone and you tell me there is place what guarantee is there that there will still be place 2 hours later when i arrive there from durban, she goes oh no we cannot guarantee that! I am livid and going to take this further with sun int. Add a new Sun International Report Inappropriate report?
SUPPLIER'S RESPONSE	Sun International	Time and Date	16:59:32 \| Mon 23 Jan 12
Hello RKK, Thank you for taking my call and once again I deeply regret the inconvenience caused due to the closure of the Wild Waves Water Park. As discussed, when you are next down this way please do not hesitate to give me a call. Regards Alec McMath General Manager
CUSTOMER'S FEEDBACK	RKK	Time and Date	09:03:02 \| Thu 26 Jan 12
Not Impressed: I appreciate the call from the GM of wild coast. He was more empathetic and explained the situation in a better way, but has done nothing to make up for the inconvinience caused to me. he did request that i call him the next time i visit the resort, but i cannot see myself going back there after this experience.