Sun International Complaint

SUPPLIER	Sun International	INDUSTRY	Entertainment
BRANCH / AREA	Sun City Main Hotel	COUNTRY	South Africa
TIME / DATE	19:14 Wed 11 Jan	PERSON RESPONSIBLE
CUSTOMER	BrigitteFerreira	View all reports by user	0 2
PROBLEM	Hygiene and service de...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Mon 9 Jan
HEADLINE	Terrible service delivery
My husband and I, together with our baby, visited your resort hoping for a relaxed and pleasant holiday. But we were very dissapointed and disgusted. When we made the booking, we requested a ground floor unit and that a microwave be put in the room. We explained that the reason for the requests was because of our baby and that it would be easier if we had a microwave to sterilize and warm her bottles and naturally a ground floor unit would be easier to allow us to be more mobile. When we booked in on Sunday the 8th of January, we were told that a microwave could not be supplied and that we also couldn't get a ground floor unit. We were truelly dissapointed at the lack of assistance. On Monday the 9th, we left our room at about 07:00 and put up the "Please service this room" sign, when we returned at about 08:00, the room was not serviced yet. We then left the room again at about 11:00 and left the sign on the door. My husband also spoke to a housekeeper and asked when the room would be serviced and the reply was that the housekeepers are busy on that floor and that they would be there shortly. We returned at about 16:00 and to our disgust and disappointment, the room was exactl Add a new Sun International Report Inappropriate report?
SUPPLIER'S RESPONSE	Sun International	Time and Date	12:51:41 \| Thu 12 Jan 12
Hello BrigitteFerreira, Dear Brigitte Thank you for providing us with your feedback, you can expect a call from the hotel Manager to address the matter. Kind Regards Paul Kelley General Manager Sun City