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 Sun International Complaint

SUPPLIER

Sun International

INDUSTRY Entertainment
BRANCH / AREA Sun City COUNTRY South Africa
TIME / DATE 05:25 Sun 22 Jan PERSON RESPONSIBLE
CUSTOMER Michail_Shapiro View all reports by user
PROBLEM

Smoking

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INCIDENT Sat 21 Jan
HEADLINE

Smoking allowed in contravention of SA law

We spent two separate weeks at Sun City during December and January. On our first visit we went to the crocodile sanctuary, where we decided to have breakfast. We have two children aged 1 and 3, and were shocked that at many of the tables patrons were smoking. When we complained we were informed by the staff that smoking was allowed - there were even ashtrays on the tables.

On both trips, we also were subjected to smokers at the pools at the cascades, the vacation club, and at the valley of waves and our complaints never met with success, rather they were brushed off as completely unimportant.

We are completely disgusted.
SUPPLIER'S RESPONSE Sun International Time and Date 15:36:38 | Thu 26 Jan 12
Hello Michail_Shapiro,

Thank you for your bringing this to our attention.

We are currently looking into the matter and will send you feedabck shortly.

Regards

Paul Kelley
General Manager
CUSTOMER'S FEEDBACK Michail_Shapiro Time and Date 13:22:53 | Tue 24 Jan 12
Utterly Disgusted: I have not heard from the supplier

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