Sun International Complaint
 SUPPLIER |
Sun International |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Sun City | COUNTRY | South Africa |
| TIME / DATE | 13:16 Mon 9 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Keegan 26 | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Mon 9 Jan | ||
| HEADLINE | Poor service received |
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| Hi i spent Christmas day at sun city as i normally do with my wife and family but this year i decided to go with my wife alone so that we could get some alone time anyway we made our way from JHB at 06:00 and arrived at 07:20 at sun city we entered and decided that because we were so early we would have some breakfast at the wimpy once they opened we ordered and received the worst service ever and my food even came to me cold so with a little sour taste in my mouth we went down to the valley of the waves and the ques were so long and they were not even moving we decided to go down to the main hotel for some drinks and a cool walk. i stopped over at the main pool tried to get the waitress to come over to serve me and she ignored me whilst having a conversation with one of her buddies after several attempts i wasnt served so i went down to the cabanas to have a drink which was not the best so i didn't even drink it, with all the bad service i received i finally decided to leave sun city as it seemed that the staff were not very happy to be at work, for a service driven resort i would address this. i drove out at 11:59 having taken all my money home how cool was that worst day ever. | |||
| SUPPLIER'S RESPONSE | Sun International | Time and Date | 12:58:23 | Wed 11 Jan 12 |
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Hello Keegan 26, Dear Keegan Thank you for your feedback, I tried to call you this morning to discuss the service issues raised, however the number on the website is no longer in use. I will be sending you and email today to address the service issues. Kind Regards Paul Kelley General Manager |
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| UPDATED RESPONSE | Sun International | Time and Date | 12:20:49 | Fri 13 Jan 12 |
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Hello Keegan 26, Dear Keegan, Apologies for the delay in sending you an email. A response has now been sent. Please check your email again and let us know should you have not yet received feedback. Regards Paul Kelley |
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| CUSTOMER'S FEEDBACK | Keegan 26 | Time and Date | 11:23:13 | Thu 12 Jan 12 |
| Indifferent: well i was promised a e-mail to discuss the service issues but nothing was received, also i don't know how to change my number but if they would still like to contact me 0798759364. for now not really convinced | |||
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