Sun International Complaint
 SUPPLIER |
Sun International |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Sun City - Cabanas | COUNTRY | South Africa |
| TIME / DATE | 09:38 Tue 20 Dec | PERSON RESPONSIBLE | Mavashini Sing |
| CUSTOMER | Eltster | View all reports by user |
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| PROBLEM | Booking Query |
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| INCIDENT | Tue 20 Dec | ||
| HEADLINE | Not able to make a booking |
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My wife and I will be staying at the Cabanas over new year's eve for a couple of days. My wife did request what restaurants will be open and Jacqueline Smit send an email with the details and the contact person to call was Mavashini to make a booking. My wife called and was rudely told that she needed to send an email to make a booking. My wife sent 2 emails regarding a booking (Wed 7th Dec and Mon 19th Dec) and there has been no reply. I eventually was able to make a booking today by calling (I did not speak to Mavashini). I think that it is unacceptable that Mavashini wouldn't take the original booking when my wife phoned and then did not respond to either of her emails. I hope this is not the type of service I should expect during my stay. |
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| SUPPLIER'S RESPONSE | Sun International | Time and Date | 10:31:32 | Thu 22 Dec 11 |
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Hello Eltster, This complaint was resolved by the hotel manager Ntebi. |
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Relevant content (Last 5 Booking Query Problems)
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07:59:45 Fri 25 May 12
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(( • )) Supplier's response | ||
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