Sun International Complaint
 SUPPLIER |
Sun International |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Sibaya Resort and Casino | COUNTRY | South Africa |
| TIME / DATE | 12:04 Fri 13 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | ticnic | View all reports by user |
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| PROBLEM | Security |
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| INCIDENT | Fri 13 Jan | ||
| HEADLINE | No control of Platinuum parking area |
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| I am very unhappy that there appears to be no control of the way in which people park within what is meant to be exclusive parking areas. On a regular basis cars are parked in undemarcated areas and on at least two occasions the cars were left parked in one of the lanes. It took me 15 mins to get out of a parking yesterday because someone had parked behind me in an undemarcated space. I have spoken to security about this on more than four occasions and yesterday was told that if they take action then the casino manager takes issue with them for the obvious reasons that if you are gambling then the casino is allowing you to park anywhere even if it is dangerous and inconveniences other guests. I was also told that this has resulted in some guests taken illegal action themselves I.e. damaging the offending cars etc. if the casino cannot control their own parking lot you have to wonder about other security measures. | |||
| SUPPLIER'S RESPONSE | Sun International | Time and Date | 13:13:09 | Fri 13 Jan 12 |
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Hello ticnic, As a valued guest of Sibaya Casino & Entertainment Kingdom I sincerley thank you for taking time to bring your concerns to our attention through this medium. The contents of your mail have been noted and will be forwarded to our Security department for action. We thank you for your patronage and look forward to welcoming you back in the near future. Your sincerely MELVILLE VOGEL GENERAL MANAGER Sibaya Casino & Entertainment Kingdom |
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