Sun International Complaint
 SUPPLIER |
Sun International |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Sun City | COUNTRY | South Africa |
| TIME / DATE | 23:25 Sat 10 Dec | PERSON RESPONSIBLE | Nicolas Forsythe |
| CUSTOMER | khaya08 | View all reports by user |
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| PROBLEM | ***** |
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| INCIDENT | Wed 7 Dec | ||
| HEADLINE | Money went missing whilst I stayed in the Hotel |
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Upon arrival I was advised to lock my valuable in the safe I went out for site seeing LOCKING the money(R300.00) in the safe. I was very suprised when i returned a note from the security stipulating that a cleaner found the safe opened, they did their checks to verify that the safe was indeed left opened and concluded that it LOCKED. Security also concluded that the only person who gained acces to the room was the cleaner who allegedly found the safe opened, I logged a complaint with management. After 2 weeks of waiting for a response I received an emailed to advise I "won't my money back and case closed". I am very dissapointed and angry that something like this happened on my birthday and this incident tarnished the high standard I had for Sun International hotels |
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| SUPPLIER'S RESPONSE | Sun International | Time and Date | 11:28:19 | Fri 16 Dec 11 |
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Hello khaya08, Good Day user khaya08, Thank you for your feedback. I will be contacting you directly, to clarify the communication you have received regarding this matter. Kind Regards, Nicholas Forsythe Hotel Manager The Palace of the Lost City |
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