Sun International Complaint

SUPPLIER	Sun International	INDUSTRY	Entertainment
BRANCH / AREA	Sun City	COUNTRY	South Africa
TIME / DATE	22:41 Sat 14 Jan	PERSON RESPONSIBLE
CUSTOMER	robinwilmiesmith	View all reports by user	0 1
PROBLEM	Dissipointing Facilities	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Mon 2 Jan
HEADLINE	Dissipointing Facilities
Arriving at Sun City they didnt allow me to DROP of my wife en 4 month old baby at the Casino (main building). We had to take the Sky Train (only one was in working condition), and there was NO aircon, it was dirty and very smelly. The ONLY elevator going to the Valley of Waves had no light in it and the doors didnt want to open - it got stuck when I (with my baby in the pram) wanted to get out. There was a very very long que at the Valley of Waves, and there was NO seperate of special line or que ( pay point) for disabled people or people with small babies (which we think is very neccessary)!! Add a new Sun International Report Inappropriate report?
SUPPLIER'S RESPONSE	Sun International	Time and Date	12:03:07 \| Mon 16 Jan 12
Hello robinwilmiesmith, Thank you for taking the time to write to us, providing valuable and constructive feedback. all the points raised have been discussed and addressed with Management, to ensure that this does not happen again. we are in the process of doing a complete overhaul for the valley of waves access points, which will streamline the entrance and address the points raised. once again thank you for bringing this to our attention, it most certainly gives us an opportunity to rectify the short comings Kind Regards Paul Kelley General Manager Sun City