Sun International Complaint

SUPPLIER	Sun International	INDUSTRY	Entertainment
BRANCH / AREA	Sun City	COUNTRY	South Africa
TIME / DATE	20:14 Wed 11 Jan	PERSON RESPONSIBLE
CUSTOMER	ajfer	View all reports by user	0 1
PROBLEM	Hygiene and bad servic...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 11 Jan
HEADLINE	Bad Service Delivery
This is a continuation of the previous report as submitted on the 11th January 2012 by Brigitte Ferreira: At 16:00pm when we return to the room it was still not serviced, I then contacted reception to inform them of the terrible service delivery , they then indicated that they will send someone asap. At 19:00pm there was still no house keeping so we then decided to go to reception personally. We spoke to the duty manager Ikageng who apologised for the inconvenience and stated that he will personally call the house keeper. At 19:45pm there was still no house keeping, the room was smelling from the dustbin the baby was irritated as it was past her bed time. We then phoned reception again for the forth time and spoke to Ikageng , he was surprised to hear that there was still no house keeping, he then offered for us to move to a clean room. We decline as is was late and we had already unpacked. He then followed up with house keeping who only arrived at 20:00pm. I find this unacceptable from an internationally acclaimed resort which I visit at least twice a year. We will definitely think twice before making another booking. Add a new Sun International Report Inappropriate report?