Sun International Conversion
 SUPPLIER |
Sun International |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | gauteng | COUNTRY | South Africa |
| TIME / DATE | 12:55 Thu 8 Dec | PERSON RESPONSIBLE | carousel casino |
| CUSTOMER | jamicka | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 8 Dec | ||
| HEADLINE | Really dissapointed |
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| Went to Carousel last Saturday as i always do. My sister held my machine for me (no draws or anything going on, plus a lot of machines were open). I went to draw money at the teller and she struggled with my platinum card to load my credits that she eventually called the manager to come and help. When i finally got back to my machine, i was told that the casino staff informed my sister that they WILL remove my card from the machine within the next 5 minutes so that one of her friends can play on my machine (while 3 other machines were open next to us). They were really rude. For someone that plays at the carousel atleast once a week and not with small change, i am quite disapointed with their attitude. Not my fault the teller could not get my card to work. Why don't they concentrate on people sitting at the machines not playing at all, just yelling loudly and the DRUNKS that hang around screaming at the top of their lungs, falling all over the place (one guy actually almost fell on me when he fell of his chair as he was extremely drunk) or the people sleeping at the games??? No, they rather concentrate on people actually playing then people making fools of themselves. | |||
| SUPPLIER'S RESPONSE | Sun International | Time and Date | 16:58:53 | Thu 8 Dec 11 |
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Hello jamicka, Dear Ms Kapp Thank you for taking the time to post your concerns. I have allocated your complaint to a Manager who will be in contact with you to remedy the matter, before close of business on Friday. I apologise in advance for your bad experience as this is not the standard of service we provide. Kind Regards Herman Swart General Manager |
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| UPDATED RESPONSE | Sun International | Time and Date | 08:56:11 | Tue 13 Dec 11 |
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Hello jamicka, Dear Ms Kapp We have made various attempts to make contact with you on Fri, Sat and Sun. Please contact Elmari from our Slots Department on 082 383 3943. Kind Regars Herman Swart |
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| CUSTOMER'S FEEDBACK | jamicka | Time and Date | 18:04:12 | Sat 28 Jan 12 |
| Quite Impressed: Great response. Thanks very much. | |||
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10:15:50 Fri 25 May 12
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