Sun International Conversion
 SUPPLIER |
Sun International |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | sibaya | COUNTRY | South Africa |
| TIME / DATE | 21:01 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Ldyshaz | View all reports by user |
 1
 0
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| PROBLEM | no follow up |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | exceptionally poor attitudes and **** |
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| My husband and I visited Sibaya casino 2 weeks ago. I happened to win the wild wednesday promotion of R750. It was loaded onto my card. I attempted to load the credits on 4 diifferent machines which all rejected it. I then called an attendant who explained to me that the credits only load on the expensive machines and not the 5cent banks. I was not happy with this so she called the floor manager for me. He duly arrived and told me that only the current bank of machines i was playing dont load the winnings. After explaining my 4 attempts he then changed his story and told me he wasnt aware of any previous problem. He asked a technician to look, who told us they were waiting for new software to upgrade the machines. I was therfore not able to play my machine choices and to indeed use expensive machines. I duly filled out a complaint form (ref: 1563) and the manager promised me that someone would phone me the following day. Alas i am still waiting. My question is what is the point of winning if u cant use your winnings, and what is the point of complaining if the manager **** by changing his story, and what is the point of writing in the complaint book if no one calls u back??? | |||
| SUPPLIER'S RESPONSE | Sun International | Time and Date | 09:39:25 | Fri 3 Feb 12 |
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Hello Ldyshaz, As a valued guest of Sibaya Casino & Entertainment Kingdom I thank you for bringing your concerns to our attention through this medium. Kindly accept my most sincere apologies for the service deficiencies afforded you. I have forwarded your complaint to Ian van Moerkerken our Slots Manager for follow up and review. Someone will be in contact with you shortly. I thank you for your patronage and look forward to welcoming you back in the near future. Yours sincerely MELVILLE VOGEL GENERAL MANAGER SIBAYA CASINO & ENTERTAINMENT KINGDOM |
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| CUSTOMER'S FEEDBACK | Ldyshaz | Time and Date | 16:52:51 | Sat 4 Feb 12 |
| Quite Impressed: The Manager has contacted me and apologized. He has put things in place to correct the errors and is working with his staff, and has also offered us a complimentary dinner as an apology. | |||
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