Sun International Conversion
 SUPPLIER |
Sun International |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | Sibaya Casino | COUNTRY | South Africa |
| TIME / DATE | 17:34 Thu 19 Jan | PERSON RESPONSIBLE | Sibaya Staff |
| CUSTOMER | Versin | View all reports by user |
 1
 1
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 19 Jan | ||
| HEADLINE | Degrading comments made on facebook by Sibaya Staff |
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| I am a loyal sibaya gambler for the past 10 years but it is until now that i have noticed bad attitude from some of the sibaya attendants and tables dealers. Some of them all which are female displayed stubborn and unfriendly attitude towards us patrons. They are very unapproachable, and to confirm this i have noticed that these sibaya staff have been making derogatory statements to us patrons calling us, 'sick' ,'pathetic', '******', and been told to 'get a life'. Many vulgar terms were also used to describe the patrons of sibaya. I think its about time that the GM of sibaya checks up on this as this will really create a bad reputation for the casino. My family and i are really tempted to change our gambling venue after seeing this on facebook.its really hurtfull and degrading. Sibaya should employ people with friendly approachable helpful attitudes, not people whose attitude that stinks!!! I must add that some of the staff are extremely friendly and helpful its just this handfull that is giving the casino a bad name!!! | |||
| SUPPLIER'S RESPONSE | Sun International | Time and Date | 15:59:47 | Tue 24 Jan 12 |
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Hello Versin, As a valued guest of Sibaya Casino & Entertainment Kingdom I sincerely thank you for taking time to bring your concerns to my attention through this medium. It is with huge concern that I read your comments. I have asked our Tables Manager, Robin Kennedy to make contact with you in order to meet with you to discuss your concerns further. Yours sincerely MELVILLE VOGEL GENERAL MANAGER SIBAYA CASINO & ENTERTAINMENT KINGDOM |
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| CUSTOMER'S FEEDBACK | Versin | Time and Date | 22:58:09 | Tue 24 Jan 12 |
| Quite Impressed: Very happy that the response was quicker than expected and glad to see intention of rectifying the problem, however i must add that i cannot meet with the tables manager as i would like to remain anonymous but i can be contacted via my email address and can furnish the names of the people responsible, as i have seen these comments on facebook personally | |||
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10:15:50 Fri 25 May 12
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