Stevens & Co Complaint
 SUPPLIER |
Stevens & Co |
 INDUSTRY |
Other |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 09:58 Thu 23 Jun | PERSON RESPONSIBLE | Ryobi |
| CUSTOMER | Johnwienan | View all reports by user |
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3
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Thu 23 Jun | ||
| HEADLINE | Ryobi - Bad Quality Product and no Guarantee |
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Never trust Ryobi Guarantees- We purchased a brand new Ryobi Mitre Saw, within 1 month the arm snapped clean off while cutting pine quarter rounds (nearly injuring my staff) - on returning it to the supplier (Builders Warehouse) - 2 weeks later I am told it is not covered by guarantee? - THE STEEL ARM THAT HOLDS THE BLADE SNAPS - HOW DANGEROUS |
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| SUPPLIER'S RESPONSE | Stevens & Co | Time and Date | 17:23:04 | Thu 23 Jun 11 |
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Hello Johnwienan Dear Mr. John Wienand As discussed we would like to apologise for any inconvenience with the Mitre Saw that you purchased from Builders Ware House. The unit will be delivered to Builders Ware House on 24-06-2011 at no charge. We want to thank you for supporting Ryobi and should you have any queries please don't hesitate to contact us we would gladly like to help! If you have any enquiries, please feel free to contact me.! Thank you Kind Regards Erick Bezuidenhout Service Manager Tel: 011 - 357 9600 Fax: 011 - 805 5541 604, 16th Street Randjespark Midrand. |
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