Stax Super Stores Complaint

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SUPPLIER	Stax Super Stores	INDUSTRY	Retail
BRANCH / AREA	Dunkeld	COUNTRY	South Africa
TIME / DATE	15:37 Fri 6 Jan	PERSON RESPONSIBLE
CUSTOMER	JanEster	View all reports by user	0 1
PROBLEM	I’m writing this jus...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 6 Jan
HEADLINE	Lack of customer service
We bought an Olivia Micro Hi Fi System from the Dunkeld store. Very neat unit: Wall mountable Radio, CD, USB and DVD player all in one. After using it for a while as a radio and music player, I decided to connect it to a screen to play DVD's. I only discovered then that the sound level is very (unusable) low on any DVD. Not a problem. This was in Aug 2011 and the unit was still under warranty. I took it in and they agreed it is a problem and sent it off to the supplier. A while later I got a call from the store informing me that the unit has been repaired and ready for collection. This is where the fun started. The unit did the same. Playing a DVD the video is perfect but the audio is very low. The sales person told me that I bought a peace of "****" what do I expect. They kept the unit and sent it back to the repair centre. I phoned a few times and got reasons like: "The watts that the SABC transmits at is much higher than what is on the DVD" "We've discontinued the product because of the problems" "The unit is now out of guarantee so we can't help you" On collection of the unit I found that the face of the unit is scratched. Add a new Stax Super Stores Report Inappropriate report?
SUPPLIER'S RESPONSE	Stax Super Stores	Time and Date	15:55:11 \| Fri 6 Jan 12
Hello JanEster, Good day JanEster, First I would like to apologise for the inconvenience and bad luck you have experienced with the equipment you have purchased from Stax. It is in no way intention to sell poor quality products in our stores. Please allow me to discuss your problem with my CEO and come back to you by Monday with a solution. Regards, Warren Plasket Branch Manager Stax Fourways 0114670486
UPDATED RESPONSE	Stax Super Stores	Time and Date	09:14:14 \| Mon 9 Jan 12
Hello JanEster, Good Morning JanEster, My CEO, Malcolm Block has personally checked out the problem you are experiencing and finds the results to be satisfactory for a 2 channel stereo system.We will take the matter up with the manufacturer and will let you know the outcome. Regards, Warren Plasket Branch Manager Stax Fourways
CUSTOMER'S FEEDBACK	JanEster	Time and Date	08:58:28 \| Sun 22 Jan 12
Not Impressed: Hi Warren, Its two weeks later and six months (Aug 2011) since I returned the unit to your Dunkeld store. Did you receive any feedback from your supplier? I still only have a scratched DVD player without sound. Regards, Jan