Stax Super Stores Conversion
 SUPPLIER |
Stax Super Stores |
 INDUSTRY |
Retail |
| BRANCH / AREA | Fourways | COUNTRY | South Africa |
| TIME / DATE | 22:26 Wed 2 Nov | PERSON RESPONSIBLE | Moses |
| CUSTOMER | joel.chacko | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 2 Nov | ||
| HEADLINE | Know your Facts |
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| I had purchased a Belkin modem (R500 special price) last year and without fail 14/16 days before expiry it had stopped working. I returned it to Stax Fourways where I was told that the unit had to be returned to Belkin and they will had to provide feedback on the unit. This was never mentioned during the sale, I was told that the unit had a lifetime warranty and that I could return it anytime for an exchange if it was faulty. After a few disagreements Moses agreed to sell me a lower spec device (he mentioned that it was a newer model) and I paid the difference of R500. Only to realize once I got home that the device I had purchased was a 150MB device unlike the device returned which was a 300MB device. I then took it back, and changed it for the same modem I had initially. My question still remains, why has Stax charged me R500 extra for exactly the same modem I had initially? Customers look to experts for advice, Moses could have given me the higher spec device which was going for the exact same price? | |||
| SUPPLIER'S RESPONSE | Stax Super Stores | Time and Date | 08:10:30 | Thu 3 Nov 11 |
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Hello joel.chacko, Good Morning Joel, The modem you are talking about was on a promo price for R500 last year, when the promo finished it reverted back to its normal price of R1000. However as a sign of goodwill please come into the store and I will give you back the difference you have just paid in. I would like to apologise for any confusion and hope to see you back in our store soon. Regards, Warren Plasket Branch Manager Stax Fourways 0114670486 |
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| CUSTOMER'S FEEDBACK | joel.chacko | Time and Date | 21:26:00 | Wed 9 Nov 11 |
| Quite Impressed: Hi Warren, thank you very much for the quick and immediate response. I am very impressed with this gesture of good will. I will come past your shop tomorrow and retrieve the R500. Thank you. Regards | |||
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