Standard Bank Compliment
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Card Division | COUNTRY | South Africa |
| TIME / DATE | 01:24 Fri 3 Feb | PERSON RESPONSIBLE | Chantel van Rooyen |
| CUSTOMER | darkfire01 | View all reports by user |
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| NATURE | Call Centre Efficiency |
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| INCIDENT | Sun 22 Jan | ||
| HEADLINE | Awesome service!! |
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| It may seem like a small thing, and it's a bit sad that I'm this impressed with good service, but it was just such a relief that it was that easy. I was going overseas and I'd left giving notice to my bank a bit late. On the Sunday that I was leaving I tried to phone the automated card devision in order to give them notice. However, due to my card being a Cheque card and not a Credit card, it didn't recognise it and the call centre was already closed by that time. Not knowing what to do, I sent an email explaining the problem just before I left, fully expecting this to be an issue and for something to go wrong. However upon arriving in London, I had a response waiting for me to say not to worry and that everything's been sorted. It was awesome! Thanks! | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 10:48:24 | Fri 3 Feb 12 |
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Hello darkfire01, Thank you for this posting. Feedback of this nature is always appreciated. We are truly glad to hear of the wonderful service experienced with our staff. Best regards Complaint Resolution Centre 0860 101 101 011 636 8860 (fax) ComplaintResolutionCentre@standardbank.co.za |
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