Standard Bank Complaint
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Johanessburg | COUNTRY | South Africa |
| TIME / DATE | 17:36 Wed 8 Feb | PERSON RESPONSIBLE | Home Loans/Credit Con... |
| CUSTOMER | sahadaw | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sat 12 Nov | ||
| HEADLINE | Telephone recordings that go missing..... |
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Standard Bank advise you their calls are recorded,I got a query to a call 12/11/2011,was advised recording will be listened to and addressed,still waiting because I want to hear that recording again to confirm that it has been allocated and the comments justified..still waiting...here goes a VERY long story... SR Ref No : 23638078 / SR Ref No : 23671246 -[SR Ref No : 23823000] [SR Ref No Hi Jacobus, Standard bank incorrectly debited the wrong account after I faxed in new banking details and advised telephonically. I am not paying for that unpaid item!!To add injury to insult, R80.00 has been added onto my debit amount without my consent or notification of such.Is this how Standard Bank operates? I will appreciate some feedback as well with regards to my query, Antonio (HOME LOANS CREDIT CONTROL) sent a mail saying the account is up to date...HOW...by adding on R80.00 to my installment over 20years. This is not acceptable. This will make a very interesting investigation for HELLO PETER and my attorney's. I am in receipt of many interesting mail from S/Bank, only problem is who will assist? |
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| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 10:36:56 | Thu 9 Feb 12 |
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Hello sahadaw, We appreciate you bringing this matter to our attention. Kindly accept our sincere apology for the service breakdown you experienced with our Home loans department. As per email correspondence between you and Cobus Phaal at our office earlier today, this matter is being attended to and feedback will be provided directly to you. Kind regards Zuziwe Mdingi |Home loans Service Recovery Unit |Tel: 0860 101 101 |email : CustomerRelations@standardbank.co.za |
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