Standard Bank Complaint
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | head office | COUNTRY | South Africa |
| TIME / DATE | 09:19 Thu 9 Feb | PERSON RESPONSIBLE | Linda Van Cittert,Mun... |
| CUSTOMER | mmp | View all reports by user |
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| PROBLEM | Passing the Buck |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Stannic , still unresponsive with a new excuse |
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| After reporting the bad service from Stannic ( Standard bank) Regarding them not handing over the papers for a vehicle( 2 weeks after the amount was settled) , I did not receive any response from them , until I made a call to the complaints dep and spoke to Muniera Khan, who said she was looking into the matter , which was followed by a call from the legal dept from Linda Van Cittert , who subsequently suggested that they (Standard bank )can not find the registration papers for the vehicle!..... Let me repeat that : they cannot find the registration papers for the vehicle!. Her solution was to reprint the papers through an agent !,which of course ( according to her ) "could take a while ". I have never witnessed such incompetence from a organisation before. I bought a motorbike from a person , I paid the money he owed to Stannic , ( more than 2 weeks ago ),I can not register the vehicle in my name because Standard bank can not find the papers !, ....and the latest after I made another call to Muniera Khan is that they have now found the papers!, oh my what a miracle !....but the bottom line is : That I have paid Stannic in Full , and they have not handed over the papers the bike | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 11:24:52 | Thu 9 Feb 12 |
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Hello mmp, We acknowledge your complaint and will attend to this as soon as possible We do apologise for the inconvenience caused Kind Regards Muniera 0860 101 101 Service Recovery Unit CustomerRelations@standardbank.co.za |
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