Standard Bank Complaint
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Loan Department | COUNTRY | South Africa |
| TIME / DATE | 15:07 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Colkinky | View all reports by user |
 0
3
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Retrenchment Claim falls on deaf ears. |
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| I have been trying to inform Standard Bank that I have been retrenched and that I will not be able to cover my payments as per normal. They have a retrenchment insurance clause which they claim is only in effect after 3 months of taking out the loan. I was retrenched 1 month after taking out the loan. I have filled out their retrenchment claim form and NO ONE has gotten back to me about any of this. The only response I get from them is smses telling me I am due for a payment and I must pay it as soon as possible. Being retrenched is stressful enough without having to worry about the dozens of clauses you made me sign on a contract that was explained to me in under a minute! Someone at Standard Bank please check your fax machines for my forms, then pick up the **** phone and call me! | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 08:00:48 | Thu 9 Feb 12 |
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Hello Colkinky, Thank you for the posting. I'm sorry to hear about your retrenchment, in order to assist you, I have referred this matter to the relevant area for investigation and resolution. A consultant will contact you shortly with a way forward. Best regards Patricia Huma Standard Bank Insurance Services |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 08:49:45 | Fri 17 Feb 12 |
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Hello Colkinky, The contents of your posting have been noted, the matter has been once more sent to be reviewed, a consultant will be in contact with you soon. Best regards Patricia Huma Standard Bank Insurance Services |
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| CUSTOMER'S FEEDBACK | Colkinky | Time and Date | 12:18:59 | Thu 16 Feb 12 |
| Not Impressed: Okay apparently my claim was denied for reasons not explained to me BEFORE I TOOK OUT THE LOAN. Not only that but no alternatives was given to me. So here is a little problem I would like you to solve: Income = R0 p/m, and since claim was rejected I owe R612 per month, plus the R53 FOR THE INSURANCE THAT WAS DENIED TO ME = R665 so that would make the problem: R0 - R665 = -R655 p/m. What I am desperately trying to say, WHAT DO I DO NOW? | |||
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