Standard Bank Complaint
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | All | COUNTRY | South Africa |
| TIME / DATE | 11:17 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | timmo197 | View all reports by user |
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3
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | NO RESPONSE |
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After numerous attempts to get you guys to respond to my problem I have yet to hear back from anyone at Standard Bank! Your customer service is in a word PATHETIC! Below is a discription of my problem explained to your call center and posted on your facebook page over 24 hours ago, Im yet to hear anything, I expect this problem to be sorted out without hassel by 2pm South African time today or Standard Bank will be sorry the day you ever took me on as a paying client! I woke up yesterday morning to find my accounts frozen because of FICA; funny thing is I have "FECA'ed" these accounts on two previous occasions!! When phoning your customer care line I was told to go in branch, bit of a problem because I'm on holiday in England! I'm told there is nothing that can be done |
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| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 15:32:03 | Thu 9 Feb 12 |
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Hello timmo197, Thank you for your posting. We sincerely apologise for any inconvenience caused. I am currently looking into the matter and will provide you with feedback within 2/3 business days. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 13:58:32 | Mon 13 Feb 12 |
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Hello timmo197, Thank you for allowing us the opportunity to address your complaint. Please feel free to contact me should you have any concerns. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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