Standard Bank Complaint
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 14:16 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Persh | View all reports by user |
 1
6
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Money still being taken out of my account |
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I have an amount of R130 that I complained to Standard Bank about that its being deducted from my Credit Card Budget account. They could not explain it. Standard bank last called me in May 2011 about this, promising to sort it out. TO DATE I AM STILL PAYING THAT AMOUNT AND STANDARD BANK HAS NOT BOTHERED TO CONTACT ME. The money is apparently for something bought at HomeMark but I have NOT bought anything from there on Credit. They wanted to shove some products down my throat but I returned them, and the money couldn't have been for this because they returned (albeit short) my money for this particular transaction. Besides, the amount differs from this one I am paying now. I am very tempted to contact the Consumer Protector because it is now almost two years! Homemark is saying this and Standard Bank that, but nobody is taking responsibility and in the meantime I must continue paying for absolute nothing?? This is grossly unfair |
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| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 15:41:48 | Tue 14 Feb 12 |
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Hello Persh, Thank you for bringing this matter to our attention. Kindly be advised that the matter is under investigation and we will revert back to you. Kind regards Consultant: Service Recovery Unit Complaint Resolution Centre Tel: (011) 299 4192 Fax: (011) 636 8860 |
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