Standard Bank Complaint
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Loan Recoveries | COUNTRY | South Africa |
| TIME / DATE | 11:40 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | anneken | View all reports by user |
 0
5
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| PROBLEM | Call Centre!! |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | How long must one hold to speak to a consultant |
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| I am trying to find out how much money is due on my loan account that was handed over so that I can settle the full amount, After calling the call centre number 0861 001 868 i have been holding for 20 minutes with the same "your call will be attended to as soon as a consultant becomes available" How long does Standard bank expect you to hold on | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 15:11:35 | Fri 10 Feb 12 |
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Hello anneken, I trust you are well. With reference to our telephone conversation, the matter has been addressed and a satisfactory outcome has been provided. Should you have further enquiries in this regard, please do not hesitate to contact me. Many Thanks, Kaylash Baaliah (Miss) Complaint Resolution Centre CustomerRelations@standardbank.co.za 0860 101 101 |
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(( • )) Supplier's response | ||
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