Standard Bank Complaint
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | cape town | COUNTRY | South Africa |
| TIME / DATE | 18:57 Wed 8 Feb | PERSON RESPONSIBLE | Bond Finance Dept |
| CUSTOMER | nnurick | View all reports by user |
 0
2
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| PROBLEM | Breach of Contract |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Easysell property not so easy!! |
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| We put in an offer to purchase an easysell property which was accepted by the seller and the bank. We used our own originator and after much struggle we got approved for finance by Standard Bank. An hour later I get a call from the agent saying that Standard Bank will not not accept their own finance as we used our own bond originator and not the banks. At no point were we informed in the 3 weeks since first offering for the property that we could not use our own originator. The first myself or the agent has heard about it was AFTER Standard bank approved the finance for the Easysell property. So now they are asking that our bond originator withdraw his accepted application and the bank has to apply to themselves for the finance which gets us the same finance in the end. I dont really have anything to say other than w.t.f?? So now we might lose the property if we withdraw the current offer even tho we have been approved finance??? | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 14:15:51 | Thu 9 Feb 12 |
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Hello nnurick, We appreciate you bringing this matter to our attention. Kindly accept our sincere apology for the service breakdown you experienced with our Home loans department. As per email sent to you earlier today, this matter is being attended to and feedback will be provided directly to you. Kind regards Zuziwe Mdingi |Home loans Service Recovery Unit |Tel: 0860 101 101 |email : CustomerRelations@standardbank.co.za |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 09:52:17 | Fri 10 Feb 12 |
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Hello nnurick, As per email feedback from you, this matter has been addressed with you accordingly. Kind regards Zuziwe Mdingi |Home loans Service Recovery Unit |Tel: 0860 101 101 |email : CustomerRelations@standardbank.co.za |
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