Standard Bank Complaint
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | church square, Pretoria ... | COUNTRY | South Africa |
| TIME / DATE | 07:45 Thu 9 Feb | PERSON RESPONSIBLE | Consultant |
| CUSTOMER | Kevinvw | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Closing of cheque account which was not closed |
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| Round about Agust 2011 I went into the bank to close my cheque account with one of the female consultants at the Church square branch, I had to withdraw the last money in my account after they have deducted my last monthly service fee. On 2012-02-08 at about 20h00 a lady contacted me from what I could understand was an attorney or tracing agency as I have been handed over by Standardbank for an amount of R600 odd rands for some or other reason, when I explained to her that I do not have an account with Stabdardbank anymore, she did not wat to hear anything from me and that I had to sort it out!! It is unacceptable for me to go back into that **** hole and sort out things that was supposed to be sorted out and for me now to try and clear my name. I never heard anything from Standardbank from that day onwards, till last night. Pathetic as always!!!! | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 15:29:08 | Thu 9 Feb 12 |
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Hello Kevinvw, I trust you are well. With reference to my email sent to you, kindly be advised your matter is receiving attention. Once I receive feedback, I will revert to you. Should you have further enquiries in the regards, please do not hesitate to contact me. Many Thanks, Kaylash Baaliah (Miss) Complaint Resolution Centre CustomerRelations@standardbank.co.za 0860 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 12:07:32 | Tue 14 Feb 12 |
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Hello Kevinvw, I trust you are well. With reference to my email sent today, the matter has been closed on our side as the matter has been resolved. Should you have further enquiries in this regard, please do not hesitate to contact me. Many Thanks, Kaylash Baaliah (Miss) Complaint Resolution Centre CustomerRelations@standardbank.co.za 0860 101 101 |
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